So, this Design Management stuff then, what's that all about?
Well, without wanting to sound too ' consultant-ish ', if such a word exists, design activity connects a business to it's customers. Imagine three circles - like the Audi badge minus one, if you will. The furthest left encompasses what the business does, how it does it and what it's aims and aspirations are. The furthest right corrals the customers, the one in the middle, connecting them, delivering results and influenced by both is design. The process of managing that happen in a timely, predictable and cost effective way is design management. I am reminded of an old client from the mid 90's who came from Finland. He reckoned that consultant was Finnish for w*nker, having read that last paragraph, I think he might have had a semblance of a point......